Technical Helpdesk with Security Clearance

Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~$53k (dependent upon education and experience) JOB DESCRIPTION: * Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures * Diagnose, identify, isolate, and analyze problems utilizing historical database records * Respond to customer support requests in a fast, efficient and friendly manner * Resolve customer incidents and requests if able or assign to higher tiers * Route calls to product line specialists, application, or system support specialists * Escalate complex problems to higher level of expertise within organization * Document all customer interactions within a ticketing system * Alert management to recurring problems and patterns of problems * Provide customers with a reference number for their incident/request Qualifications REQUIRED EDUCATION AND EXPERIENCE: * High School Diploma or GED and 0-1 years of related experience with relevant certification * Familiar with Windows environment * Basic understanding of networking concepts and protocols * Experience with Microsoft Office Suite * Knowledge on how to query and tailor reports from a database * Strong Oral and written communication skills * Customer Service orientated REQUIRED CLEARANCE: * Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain * Must be a current US Citizen REQUIRED CERTIFICATION: * Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as ACE, Network CE, Security CE, CASP CE, etc Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Location: Honolulu, Hawaii, US

Posted Date: 11/24/2025