VoIP Systems Administrator-IMCSIV Fort Knox with Security Clearance

Description Position Title: VoIP Systems Administrator Location: Fort Knox, KY Clearance Type: SECRET Compensation: $33.15/hr. Responsibilities: * Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment. * Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network. * Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones. * Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure. * Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment. * Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity. * Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs). * Document system configurations, changes, and troubleshooting steps; ensure service records are up to date. * Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services. Qualifications Education and Certifications: * High school diploma or equivalent; additional technical training in telecommunications or networking preferred. * Valid Driver's License. Knowledge and Experience: * Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment. * Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components. * Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic. * Ability to read and interpret system diagrams, cable routing, and port assignments. * Strong troubleshooting and customer service skills. Desired Qualifications: * Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice). * Experience working within Army NEC or IMCS environments. * Familiarity with AESMP/ITSM ticketing systems and IMAC procedures. * Understanding of DoD telecommunication standards and security requirements.

Location: Fort Knox, Kentucky, US

Posted Date: 11/24/2025