Installation Technician

Job Description Job Description About MediaNet AV: MediaNet AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. We are dedicated to fostering a collaborative, supportive work environment where team members are valued and encouraged to grow. At MediaNet AV, you’ll be part of a team that delivers exceptional service and cutting-edge technology to clients, making a real impact in the AV industry.Role Overview: The Installation Technician plays a key role in supporting installation projects, training clients post-installation, and providing ongoing support as they use AV systems. This position involves hands-on installation tasks, technical configuration, and a commitment to customer satisfaction and quality service.Key Responsibilities:Installation Conduct on-site technical reviews before installation to create custom training guides for clients, including churches and businesses. Review system designs and Statements of Work (SOWs) for project preparation. Program system components, particularly Q-SYS and IP products, as part of the installation setup. Configure rack enclosures, cable management, and equipment as per system design at MediaNet AV’s office. Assist with cable scheduling, planning, and on-site installation tasks to ensure project accuracy. Q-SYS Design and Integration Develop and review Q-SYS system designs, ensuring each component is well-integrated within the overall system. Design & Review Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses. Schematics & Cable Scheduling Create detailed project schematics and cable schedules to document cable paths and connections accurately. Training Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use. Offer hands-on training and on-site assistance as needed. Customer Support Respond to client inquiries via phone within the same day if possible and to emails within 24 hours. Provide support on complex service calls to assist support technicians as needed. Post-Installation Duties Finalize schematics and cable schedules post-installation, delivering complete documentation to the client. Personal and Professional Growth Set monthly and yearly personal development goals to continually improve technical skills and customer service capabilities. Additional Responsibilities Perform other duties as assigned by the Project Manager. Reporting Structure: Reports directly to the Project Manager.Qualifications: Strong technical skills with experience in AV installations, including Q-SYS systems and cable management. Effective communication skills for client training and technical support. Ability to work independently as well as part of a collaborative team. Detail-oriented and proactive in ensuring client satisfaction. Benefits: MediaNet AV offers a comprehensive benefits package, including: 401(k) plan with company match Health, vision, and dental insurance Paid time off and holidays

Location: Stow, Ohio, US

Posted Date: 11/24/2025