Account Manager Customer Service

Job Description Job Description Job Summary: The Account Manager operates as the face of Seachrome to our Customers and will be responsible for developing long-term relationships with a portfolio of customers and connecting with key business executives. The successful candidate will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs. Duties and Responsibilities: · Operate as the lead point of contact for any and all matters specific to your customers. · Be part of the phone rotation, answering incoming calls in a timely manner. · Build and maintain strong, long-lasting customer relationships. · Develop a trusted advisor relationship with key customers. · Effectively collaborate with all team members to facilitate a smooth transition for new customers from account application stage to ongoing account management. · Proactively ensure the timely and successful delivery of our products according to customer needs and objectives. · Manage and monitor inventory levels of key SKUs on Safety Stock, Supplier Managed Inventory, and Master Supply Agreements as directed. · Coordinate with Production and Scheduling Teams and communicate up-to-date lead times for shipment of orders to customers. · Forecast and track key account metrics. · Manage quote preparation, sales order in-put and revision processing, purchase order review and processing. · Provide customer quotes and ensure accurate pricing in a timely manner, either on the same day or within 24 hours. · Maintain quotes in Company Quote Log as directed by Sales Manager. · Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. · Assist with high severity requests or issue escalations as they arise. · Coordinate requests from Field Sales Group (Independent Reps, Distributors, Regional Managers) to ensure quick and timely responses. · Accurate updating and maintenance of the Sage Accounting Program as directed by Supervisor. · Additional responsibilities as assigned by Sales Manager and/or President. Qualifications and Skills: · HS Diploma/GED · Associate’s Degree in Business Administration (preferred) · 5 years of proven account management or customer service experience. · Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization. · Experience with International shipment documentation, quoting, and scheduling desired. · Experience in anticipating and delivering client-focused solutions based on customer needs. · Mechanical aptitude to read specification prints/drawings. · Proven ability to manage multiple projects at a time while paying strict attention to detail. · Excellent listening, negotiation, presentation project management and follow-up skills. · Excellent verbal and written communications skills. · Demonstrate excellent organizational, time management, interpersonal, communication, and teamwork skills. · Willingness to utilize technical tools to improve sales performance. · Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) and Outlook required. · Ability to work well with others in an office and manufacturing shop environment, possess good work ethics, and a positive attitude. Join us at Seachrome Corporation and be part of a dynamic team that values creativity, innovation, and results-driven service. Company Description For over 50 years, Seachrome has supplied high quality, residential and light commercial bath accessories to thousands of satisfied customers across the US. Located in Long Beach, CA, Seachrome has a great opportunity for those interested in working with our family. We have an awesome company culture that promotes creativity, independent thinking and accountability, with a family-like atmosphere that makes every day a rewarding experience. We offer our employees the following benefits: Medical, Dental, Vision, Life Insurance, 401K Company Matching, Paid Time Off, Paid Holidays Equal Opportunity Employer: We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. A satisfactory pre-employment drug screen, physical, and background check is required. Company Description For over 50 years, Seachrome has supplied high quality, residential and light commercial bath accessories to thousands of satisfied customers across the US. Located in Long Beach, CA, Seachrome has a great opportunity for those interested in working with our family. We have an awesome company culture that promotes creativity, independent thinking and accountability, with a family-like atmosphere that makes every day a rewarding experience.\r\nWe offer our employees the following benefits: Medical, Dental, Vision, Life Insurance, 401K Company Matching, Paid Time Off, Paid Holidays\r\n\r\nEqual Opportunity Employer: We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\r\n\r\nA satisfactory pre-employment drug screen, physical, and background check is required.

Location: Long Beach, California, US

Posted Date: 11/23/2025