Cabinet Repair Technician - Warranty Repairs

Job Description Job Description The Residential Service Technician – Cabinets is responsible for providing outstanding customer service while handling warranty repairs, replacements, and minor repairs to cabinet products. This role requires expertise in diagnosing and addressing cabinet-related concerns for homeowners and builders while ensuring quality craftsmanship and customer satisfaction. Skills & Qualifications Level I: High school diploma, GED, or 3 years of relevant experience. 1 to 3 years of experience in cabinet installation or repair. Must have a valid driver’s license and vehicle insurance as required by state law. Level II: (In addition to Level I qualifications) 2 to 5 years of cabinet experience. Ability to diagnose and repair minor cabinet issues Strong verbal communication and customer service skills. Good organizational skills to manage service schedules and materials. Level III: (In addition to Level II qualifications) 5 years of cabinet experience. Expertise in handling larger cabinet replacements and repairs. Ability to work across multiple flooring types and materials. Experience mentoring and training junior technicians. Essential Functions Level I: Perform basic cabinet repairs and touch-ups. Assist with minor installations and post-installation touch-ups. Support logistics for cabinet production installations. Maintain a clean and organized workspace. Other duties as assigned. Level II: (In addition to Level I responsibilities) Handle homeowner and builder service requests. Diagnose and document cabinet issues. Coordinate and schedule service calls with technicians or independent contractors. Initiate and oversee warranty claims with vendors. Confirm completion of service appointments. Other duties as assigned. Level III: (In addition to Level II responsibilities) Perform complex cabinet repairs and full replacements across multiple cabinet types. Lead and train junior technicians on repair techniques. Manage larger service projects, ensuring quality and customer satisfaction. Other duties as assigned. Physical Requirements Ability to stand, sit, walk, bend, and stoop for extended periods (8 hours). Ability to lift and carry materials as required for cabinet repairs and installations. Work Environment Work performed at residential construction sites, completed homes, and occasionally in an office setting. Exposure to dust, adhesives, and other materials related to flooring installations and repairs. Company Description We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers. Company Description We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.

Location: Charlotte, North Carolina, US

Posted Date: 11/23/2025