Regional Operations Expert

What you'll do Daily Operations Management : Serve as the main point of contact for day-to-day operational activities within the assigned region, including workforce scheduling, issue resolution, and performance tracking. Performance Monitoring : Track, analyze, and report on key performance indicators (KPIs) such as productivity, order fulfillment accuracy, on-time delivery, and safety metrics for the 3PL workforce. Workforce Oversight : Work closely with 3PL site and shift managers to ensure the workforce is adequately staffed, trained, and performing according to contractual Service Level Agreements (SLAs) and internal company standards. Issue Resolution : Proactively identify and resolve operational bottlenecks and service failures by coordinating with 3PL partners and internal teams. Process Improvement : Drive continuous improvement initiatives at a regional level, focusing on optimizing warehouse processes, workforce efficiency, and cost reduction in collaboration with 3PLs. Quality Assurance : Conduct regular operational audits and site visits to ensure 3PL operations meet all quality, safety, and compliance standards. Communication & Collaboration : Facilitate effective communication between 3PL partners and internal stakeholders, including Quality, Procurement, and Supply Chain teams, to align on operational goals. Reporting : Prepare and deliver performance reports and operational updates to senior management, highlighting regional performance, challenges, and action plans. Problem-Solving : React with appropriate urgency to situations requiring a quick turnaround and demonstrate strong problem-solving skills to address unexpected issues. What We Need From You Education : Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Experience : Proven experience in operations management. Skills : Operational Expertise : Deep understanding of logistics operations, including, picking, packing, and shipping. Food delivery experience as a nice to have. Analytical Skills : Strong ability to analyze data, interpret KPIs, and identify trends to drive operational improvements. Communication : Excellent interpersonal and communication skills to build and maintain strong relationships with partners and internal teams. Adaptability : Ability to work effectively in a fast-paced, dynamic environment with strong attention to detail.

Location: São Paulo, BR

Posted Date: 11/20/2025