Contact Center Agent

Hiring: Contact Centre Agent Location: Redhill (Surrey) or Ipswich We are recruiting a motivated Contact Centre Agent to join our client’s busy and friendly customer service team. This role involves handling inbound pension-related queries while delivering a high-quality service experience. Role Responsibilities: Handle inbound calls relating to occupational pension schemes . Respond to member queries via phone and email. Provide support to the administration and customer service team. Escalate calls appropriately and follow set procedures. Maintain and expand knowledge of pension processes. Make outbound calls when needed. Work collaboratively within a supportive team environment. Meet daily KPIs, including handling 50 calls per day. Complete timesheets accurately and on time. Skills & Experience: Strong written and verbal communication skills. Excellent customer service abilities. Ability to work under pressure and meet targets. Contact centre or pensions experience is advantageous. If you're interested we’d love to connect, please feel free to send your most recent CV to my e-mail at manjusha.kumaran@empresaria.com

Location: Ipswich, UK, GB

Posted Date: 11/19/2025