Client Success Manager

Work for a leading Mental Health company and help us grow our brand story. Converge is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest government departments & agencies, and enterprise clients in supporting their people, building healthy workplaces, and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services. We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services. About the role We are looking for an experienced client success manager who is client focused to help us grow our brand. This role will be a key part in shaping our future business by maintaining and expanding our client base. In this role you will be quality driven, Our promise is Care Anytime Anywhere and therefore, it is imperative that our clients can access the care they need when they need it, simply and easily. Understanding client journeys is fundamental. You will always be seeking continuous improvement and innovation and looking for new channels of service delivery. It is envisaged that role will be focused on creating an engaged culture, developing team members to provide the best support for individuals servicing our customers In this role you will: · Shape client success strategies that contribute to ease of service access and drive our reputation and business growth. · Delivering on our promises to our client experiences by consistently meeting KPIs and Service Level targets. · Uncover clients' primary challenges and goals and develop meaningful relationships with client organisations · Translate the customers' needs to internal teams, by providing customer feedback correctly and effectively to the right stakeholders for ongoing improvements · Work collaboratively with others across all areas of the business, ensuring a high level of customer service To be successful in this role you will have/be: · Previous sales management and demonstrated experience managing customer relationships, understanding their needs with a minimum of 1-2 years' experience · Strong communication skills, both verbal and written, with a focus on professionalism and clarity · A proactive, flexible approach to delivering exceptional client service · Adaptability and resilience in a dynamic work environment · Ability to think innovatively, deliver constructive feedback, and collaborate effectively to enhance processes · Proficient with CRM systems at basic user level and strong Office skills (Word, Excel, PowerPoint) Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued, and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It's at the core of all that we do. Our commitment to you · Competitive remuneration · Volunteer leave · Paid parental leave · Purchasing of additional leave · Flexible working arrangements · Flexible, diverse and challenging work · Access to training and professional development · Career development through internal mobility · Lifestyle discounts – Discounted movie tickets, retail discounts and much more If you are customer focused in all that you do and would like to join an energetic team, please click the Apply Now button. Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds, and cultures, including First Nations people and the LGBTQIA community.

Location: Melbourne, Victoria, AU

Posted Date: 11/17/2025