Service Desk Engineer

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire) Up to £35,000/year We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment. What you’ll bring: Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy environment Nice to have: Familiarity with ITSM platforms (Halo, Autotask, ServiceNow) Experience using RMM tools for monitoring & remote support ITIL awareness or certification Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) What’s in it for you: Professional development – support with Microsoft certifications A people-first culture with genuine career progression opportunities 23 days holiday (plus bank holidays and your birthday off) Private medical cover (Bupa) via salary sacrifice Electric car scheme & modern, spacious offices Pension scheme & life assurance cover Hybrid working – ideally 2 days per week in our St. Ives office If you’re looking to grow your career in IT within a collaborative, supportive MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career.

Location: St Ives, UK, GB

Posted Date: 11/16/2025