Learning Services Facilitator (Colleague Trainer)

Job Title Learning Services Facilitator (Colleague Trainer) Job Description To develop and deliver highly effective training that will skill colleagues to a high standard, so they can successfully implement, consult and support our products, providing an extraordinary customer experience to their customers. The role ensures we deliver in-depth knowledge, skills and behaviours through face to face training, coaching and e-learning. Ability to travel outside of office hours and overnight stays will occasionally be required for this role. Hybrid - 3 days in our Newcastle office (global headquarters) Key Responsibilities - Deliver an exceptional onboarding learning experience to all new CS Colleagues, that engages, inspires and retains delegates. - Deliver learning programmes to existing colleagues across the UKI sites that helps them be the best they can be. - Creation, development and ongoing maintenance of effective training programmes on our products, customer service, in-house training requirements, including e-learning and virtual classroom. - To ensure colleagues have the necessary environment to optimise their learning of Sage products to successfully support our customers. - Acquire and maintain outstanding levels of product knowledge. To become a subject matter expert in the product portfolio. - Full curriculum ownership for specific product areas with responsibility for course structure, content and delivery methods. - Evaluation of the effectiveness of training courses and make recommendations for improvements where identified. - Work with key stakeholders (R&D, Product Managers, TMs, TSL) during course development and to keep abreast with the very quick changes that can occur when developing courses. - Strong relationship management with CS. LI-AD1 Function Customer Operations Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Location: Newcastle upon Tyne, Newcastle upon Tyne, GB

Posted Date: 11/16/2025