Customer Support Representative

We are looking for a friendly and proactive Customer Support Representative to join a Service Team. In this role, you’ll be the first point of contact for customers, coordinating service bookings, providing technical support, and ensuring a smooth and positive experience from start to finish. What You’ll Do Coordinate and book daily service calls to ensure timely technician attendance Provide first-level technical support and resolve customer enquiries via phone, email, and webchat Manage service data in NetSuite and Salesforce to keep records accurate and up to date Liaise with service agents to ensure jobs are completed to standard and on time Assist with customer complaints, special requests, and service follow-ups Process payments and support re-attends and installations from sales orders Communicate key updates and opportunities to the Customer Support Manager What You’ll Bring Year 12 VCE or equivalent Proven customer service and conflict resolution skills Professional and friendly phone manner Strong communication and coordination abilities Experience with CRM systems (NetSuite/Salesforce preferred) If you’re ready to bring your customer service skills to a company that’s making a difference, we’d love to hear from you. Submit your resume today.

Location: Preston, Victoria, AU

Posted Date: 11/16/2025