Relief Duty Manager / Gaming Supervisor

About Us Sunnybank Community and Sports Club is a large not-for-profit business with over 40,000 members. Facilities include 250 gaming machines, café, restaurant, bars, rugby union club and function centre. We’re looking for a passionate and driven Relief Duty Manager / Gaming Supervisor to join our team on a Full-Time basis . Reporting to the Senior Duty Manager and Gaming Manager, this is a great chance for someone with strong experience in the management of Gaming, Liquor, WHS, Customer Service, and Club / Hotel operations. This role will involve a mixture of Duty Management shifts as well as supervisory gaming shifts. Key Duties and Responsibilities Manage / oversee the full range of operational functions of the Club including gaming, security, food & beverage, functions, facility maintenance, special events and entertainment to deliver customer / guest experiences Count / reconcile cash and compile reconciliation reports Uphold and champion our Club Values Facilitate the Club’s procedures including but not limited to payouts, cash handling and dispute resolution. Ensure all employees adhere to all Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) policies and procedures Demonstrate responsible leadership that mirrors Industry standards associated with the Responsible Service of Alcohol, Responsible Service of Gaming, Hygiene and WHS Manage / elevate employee-related matters and assist in building a high-performance environment by supporting all end-to-end employee processes Identify / assess / recommend / deliver staff training requirements Adhere to workplace health & safety policies and pro-actively contribute in maintaining a clean and safe work environment. About you Demonstrated comparative experiences in a similar role in Club / Hotel industries Excellent communication and customer service skills Strong focus on procedural compliance Knowledge and understanding of relevant legislative, regulatory and industry standards for Licensed Clubs (including - gaming, privacy, liquor, security, safety, health, hygiene, industrial relations and environmental regulations). Advanced product knowledge (beer /wine / spirits / cocktails) Impeccable attention to detail and time management Accurate cash handling and balancing Accuracy in literacy and numeracy Positive leadership / supervisory skills including problem solving, solution generation and trouble shooting A passion for providing exceptional guest experiences A team player with a high-level of self-motivation and listening skills An ability to work calmly and effectively under pressure A high standard of hygiene and personal presentation Be punctual, reliable and dependable Have initiative, commitment and passion for your job Essential criteria At least 2 years management / supervisory experience in the hospitality/club industry Liquor Approved Managers License Responsible Management of Licensed Venues certificate (RMLV) Hold a current RSG Certificate Current First Aid Certificate Current Police Check (or willingness to obtain one) Benefits and Culture We pride ourselves on our flexible, thriving and supportive work culture and whilst our Duty / Shift Manager rosters will always require night, weekend and public holiday shifts we have ensured a high level of flexibility within our rosters The opportunity to make an impact within the local community Variety of work across a vibrant venue with diverse audiences Contribute to a great team culture and supportive leadership Staff meal discounts complimentary coffee and soft drink

Location: Logan Central, Queensland, AU

Posted Date: 11/16/2025