Customer Service Officer

About the Company Join a leading player in the steel and construction industry, committed to delivering quality products and exceptional customer service. With a focus on innovation, teamwork, and a positive work environment, our organisation prides itself on fostering a collaborative culture that values diversity and inclusion. About the Role We’re looking for a Customer Service Officer to join a friendly office team, based on-site. This is an exciting opportunity for someone who enjoys a varied role that combines customer interaction, administrative support, and some sales involvement. As part of a supportive team, your role is vital in ensuring smooth order processing, fostering strong customer relationships, and contributing to a positive work environment. Key Responsibilities Respond promptly to customer phone calls and emails, providing a friendly and professional service. Generate quotes and estimates accurately, support order processing in SAP, and follow up to ensure timely delivery. Build and nurture customer relationships alongside Account Managers, understanding client needs and escalating issues with empathy. Assist in preparing and submitting quotes, following up to convert leads into sales, and developing negotiation skills over time. Support administrative tasks such as monitoring open quotes and orders, coordinating deliveries, and handling petty cash or credit application processes. Participate in team activities, product training, and contribute to a positive, safety-conscious office environment. About You Previous experience in an administration, or customer service position is preferred Excellent organisational skills with a keen eye for detail, ensuring accuracy in all tasks. Strong communication and interpersonal skills, capable of building rapport with customers and team members. Proven ability to prioritise tasks and manage multiple responsibilities effectively. Customer service mindset with a professional and proactive approach to problem-solving. Ideally, you’ll also have familiarity with inventory processes or order management systems, which will help you hit the ground running. This role offers a lively office environment, a dedicated team of colleagues, and opportunities for growth and skill development. If you’re organised, attentive to detail, and eager to contribute to a supportive workplace, we’d love to hear from you. At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

Location: Maroochydore, Queensland, AU

Posted Date: 11/16/2025