Service Manager

Description At PumpEng, we don’t just sell pumps and walk away - instead, we think of each customer as one of our partners. That’s what we call The PumpEng Way. So here, you’ll join a committed and passionate team of people focused more than ever on making sure every day’s a good day at work - for our clients and for you. We’re bringing a different way of doing things in the industry and a new era in dewatering management - and this is your chance to help us lead the way. Join us as a Service Manager and make it happen! About the opportunity This position is based in our Kalgoorlie branch. As our Service Manager, you’ll play a crucial role in providing leadership to ensure customer and team satisfaction within the Kalgoorlie branch. Success in this role means ensuring the profitability and efficiency of the branch. You’ll make an impact by: Developing, communicating and executing plans and objectives at a Service level Assisting with the formulation and implementation of a strategic business plan for the branch Achievement of budget, profitability and growth Managing the workshop team Developing new business and customers within WA Developing long-term relationships with clients Representing the company at trade shows, conferences and industry functions Maintaining and growing our current customer base in the region What you'll bring To succeed in this role, you’ll have: Previous service/hire industry experience A background in mining or manufacturing A high degree of mechanical aptitude Excellent customer service skills Intermediate computer skills Have current Australian working rights A proactive commitment to safety protocols It’s not a deal breaker, but we’d also love to see some of the following: Be tertiary or trade qualified Experience with pumps Why PumpEng? Pumps are what we do. Pumps are what we know. We are on a mission to redefine underground mine dewatering, prioritising excellence at every turn. Our commitment to innovation, reliability, availability, and personalised support throughout the product lifecycle ensures every mine operator a good day at work. We are an Australian-based global Original Equipment Manufacturer (OEM) with a proud history of manufacturing and supplying tough submersible pumps to the underground and surface mining sector. In 2025, PumpEng joined Franklin Electric (NASDAQ: FELE), a global company with over $2B in annual revenue. As part of Franklin, we combine local expertise with worldwide resources to deliver smarter, more reliable pumping solutions. We’re bloody proud of everything we’ve achieved over the past 20 years, but our work isn’t finished yet. This is your opportunity to be part of an exciting period of growth. Here are some of the benefits you’ll receive when you join the PumpEng crew: A strong earnings package, including a motor vehicle or allowance Ongoing training and development opportunities (both in-house and externally) Work alongside and learn from leading industry and application specialists Belong to a passionate, innovative and down-to-earth crew that has your back and takes pride in getting great results for customers and each other About PumpEng PumpEng is on a mission to redefine underground mine dewatering, prioritising excellence at every turn. Our commitment to innovation, reliability, availability, and personalised support throughout the product lifecycle ensures every mine operator a good day at work. We are an Australian-based global Original Equipment Manufacturer (OEM) with a proud history of manufacturing and supplying tough submersible pumps to the underground and surface mining sector. In 2025, PumpEng joined Franklin Electric (NASDAQ: FELE), a global company with over $2B in annual revenue. As part of Franklin, we combine local expertise with worldwide resources to deliver smarter, more reliable pumping solutions.

Location: Kalgoorlie, Western Australia, AU

Posted Date: 11/16/2025