Customer Engagement Manager

Contract Logistics Operations Manager I The Contract Logistics Operations Manager I impacts the organization by analyzing and planning for operational success and customer satisfaction in a warehouse or station. He/She monitors volume for respective clients and ensures client contract compliance for both Distribution and Post Sales customers. He/She develops operational goals and plans, monitors and communicates operations performance against plan, monitors margins, acts as liaison with customers, sets priorities, and coordinates with various functions to improve efficiency. He/She is responsible for organizing and structuring a team or department, managing operations to meet customer deadlines, developing and executing account plans, cross selling, providing customer service, participating in reviews and revisions of Statements of Work, reporting financial performance, monitoring system performance, coordinating special projects and resolving problems. This position also collaborates with the Country Controller to develop account level profit and loss statements and other financial reports and forecasts. This position manages supervisors and hourly employees. Employee Type Permanent Seniority Level Mid-Senior level Employment type Full-time Job Function Management and Manufacturing Industries Truck Transportation UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. J-18808-Ljbffr

Location: Pozzuolo Martesana, Lombardia, IT

Posted Date: 11/16/2025