Global Service Manager (Packaging)

Take the lead in shaping global service operations in a dynamic environment Join a global leader in packaging machinery and take charge of service operation Azienda An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry. Offerta The Service Manager will have the following responsibilities: Operational and strategic management of the team Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability) Resource planning and budget management for the business unit Collaboration with commercial and technical departments to ensure an integrated and competitive offering Team management, with a focus on training, motivation, and skill development Direct interface with strategic clients and international partners Competenze ed esperienza 10 years of experience in similar roles, ideally within the industrial or packaging sectors Strong leadership and strategic mindset, with proven managerial capabilities Deep understanding of aftermarket business models, including spare parts and service sales dynamics Fluent in English; additional languages are a plus Willingness to travel internationally and work in dynamic environments Experience in entrepreneurial or fast-growing contexts is a strong advantage Excellent interpersonal and communication skills, with a customer‑centric approach Results‑driven attitude, focused on performance and continuous improvement Completa l'offerta An excellent opportunity to work in a company that has made quality and branding its key strengths at the international level. J-18808-Ljbffr

Location: Mantova, Lombardia, IT

Posted Date: 11/16/2025