Visitor Experience Assistant (Part Time)

BACKGROUND Rangers Football Club, formed in 1872, is one of the world’s longest established and most successful clubs, having won 55 League titles, 34 Scottish Cups, 28 League Cups and the European Cup Winners’ Cup in 1972. Few clubs can match Rangers for history, heritage, and tradition, and it resides in the top 10 strongest football brands according to the YouGov UK Brand Index. Playing at the iconic 51,700 seat Ibrox Stadium and benefitting from a world-class 37-acre training facility, the club has been a leading light in Scottish, British and European football for decades. The club benefits from a famously loyal support and the high volume of season ticket uptake means the club features in the top 19 average attendances in Europe. It is estimated that Rangers has a global fanbase of 4m, half of which are based in the UK. JOB TITLE: Visitor Experience Assistant (Part Time) REPORTING LINE: Edmiston House General Manager LOCATIONS: Edmiston House/Ibrox Stadium CONTRACT: Part time - 16 hours per week (2 days out of 7), Permanent THE ROLE We are recruiting for a part-time Visitor Experience Assistant to join the team. The Visitor Experience Assistant (VEA) will be part of the team responsible for the smooth running of the Rangers Museum and gift shop; ensuring excellent standards of customer service and that the customer experience remains consistently high. Bookings, ticketing, customer queries and the day-to-day operations of the museum and gift shop will all be substantial aspects of the role. The VEA will work closely with the Visitor Experience team and Edmiston House management to ensure the Company’s standards are always met. Museum tours, Ibrox Tours and customer service within the gift shop will form most of this role. The Visitor Experience Assistant will be one of the first points of contact for visitors. Having the knowledge and ability to respond effectively to inquiries, sell tickets, discuss events, and have product knowledge of the retail goods is vital. Acquiring a deep understanding of Ibrox tours and the museum content is essential along with working towards both personal and team sales targets will form part of this role. KEY RESPONSIBILITIES To deliver a professional and welcoming visitor experience in person and via telephone/email. Supporting the retail operations of the gift store via selling products at the till, replenishing merchandise, supporting product deliveries/intake, supporting stock takes and reporting on sales performance of the merchandise with a view to creating a range of merchandise that is popular, profitable, and fitting for the museum offering. Ensure the museum is always maintained to a high level and report any faults in a timely manner. This will include daily cleaning duties and security of the collection. Use of the SeatGeek ticketing system to process and distribute museum tickets to customers following the necessary ticketing and cash handling procedures. Completion of general administration tasks as and when required. Provide a clear and concise handover for each shift change to the next member of staff. Provide on-the-job training as required to any new starts or colleagues covering the post. Reasonable ad hoc duties from other departments. Undertake set up requirements for events within the museum space. Provide prompt and accurate service, with a keen eye for detail. Actively engage with the public to maximise their enjoyment of the collection and the interactives. Whilst on the museum floor and offering tours, you should be actively adding to the visitor’s experience. Prioritise workload in order to ensure that operational needs are met. Manage visitor numbers. Liaise with the team on keeping the museum, shop and tours safe and enjoyable. Always maintain a positive attitude and professionalism. Ensure all company procedures are followed. Always adhere to data protection when handling personal information. THE CANDIDATE The candidate attributes include: Exceptional communication skills, as the candidate will be communicating with visitors, customers, and colleagues. A real passion for delivering amazing experiences for our supporters. Previous customer service experience within a retail or heritage environment. Willingness to develop skills and enhance knowledge, through required training. Confident individual with good presence, engaging personality and profile with the ability to be self-composed and patient in all situations. Demonstrable and exceptionally high level of customer service skills. The ability to multi-task while managing an extremely varied workload. Excellent organisational skills and ability to see tasks through to completion. Must have demonstrable experience in dealing with challenging customers and ensuring that enquiries/complaints are dealt with through to completion. Must be flexible and prepared to deliver above remit as and when required. Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve, and New Year’s Eve. Eligibility to work in the UK. LATEST CLOSING DATE: 21st November 2025 Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay! EQUALITY & INCLUSION At Rangers Football Club we are ambitious about diversity and inclusion. If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Rangers Football Club also welcomes applications from suitably qualified members of the armed forces family. GENERAL INFORMATION The candidate must keep up to date with new methods and undertake any necessary internal or external training sessions in accordance with club Policies and Procedures.

Location: Ibrox, GB

Posted Date: 11/15/2025