Mediation Officer

Mediation OfficerSmall Business Commission Grade: Clerk Grade 7/8 Duration: ongoing opportunity and Talent Pool Location: Parramatta, 4 Parramatta Square - Hybrid - (Also open to Gosford, Wollongong, Newcastle, Lithgow) About the Role This is a fantastic opportunity to join the Mediation Team at the NSW Small Business Commission, where you will play a key role in delivering alternative dispute resolution services to business customers. You will help businesses resolve disputes using nationally accredited mediation frameworks and principled negotiation standards, ensuring fair, efficient, and effective outcomes.We have an exciting opportunity within our Mediation Services Team at the NSW Small Business Commission. What You'll Do: Apply specialised knowledge of legislation, regulations, and civil disputes to ensure high-quality service delivery. Manage customer relationships to drive engagement with mediation and best possible outcomes for all parties in dispute. Oversee administrative workflows and identify service improvement opportunities. Contribute to continuous improvement by developing and refining business processes. Communicate effectively within the team to support best practice. Apply expertise in civil dispute management to support mediation services. Interpret legislation and review case law. What We are looking for: Mediation accreditation under the national standards (AMDRAS). Experience conducting in-person mediation sessions is desirable. Strong background in civil dispute resolution. Neutral and non-judgemental attitude. Essential criteria Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS) registration (AMDRAS) or equivalent. To apply for the role: Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role. For role related enquiries please contact Michael Miller, Director Mediation Services on smallbusiness.nsw.gov.au For recruitment related enquires please contact Afrah Saied, Talent Advisor on customerservice.nsw.gov.au Salary Grade 07/08, with the base salary for this role starting at $113574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Ahmed Saied via customerservice.nsw.gov.au. Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 03 November 2025 (09:59am) Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact customerservice.nsw.gov.au or 02 9494 8. For more information, please visit

Location: Parramatta, New South Wales, AU

Posted Date: 11/15/2025