End User Device Technician - Contract

EUD Technician Gloucester (travelling to sites in Gloucestershire 5 days per week) 6 Month Contract Rate: £200 per day (Inside IR35) Essential Skills: EUD device support experience, AD, Excgange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence) This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You'll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies. Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware and software issues across Windows and mobile platforms. Manage device lifecycle activities including upgrades, replacements, and disposals. Respond to and resolve incidents and service requests in line with SLAs. Maintain accurate asset records and contribute to asset lifecycle planning. Support and improve conferencing technologies (e.g., Teams Rooms, AV setups). Collaborate with other ICT teams to ensure seamless service delivery. Identify opportunities for service improvement and contribute to process enhancements. Involvement in on-going projects Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / SharePoint, Understanding of Incident/Problem/ Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard. Skills and Experience: Eligibility for Security Clearance 2 years proven experience in an EUD Engineer role or similar Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.

Location: South West, GB

Posted Date: 11/14/2025