Senior Supply Chain & Customer Collaboration Leader

Senior Supply Chain & Customer Collaboration Leader A recognised market leader, this business combines innovation, quality, and strong customer engagement, having recently undergone a strategic transformation that has strengthened its brand focus, built a high-performing team, and positioned it for sustained growth. The Opportunity: Reporting into senior leadership, you'll take ownership of end-to-end supply chain operations, focusing on supply planning, 3PL management, and strategic customer collaboration. This role isn’t just about keeping operations running, it’s about transforming processes, building high-performing teams, and delivering operational excellence across the full supply chain. What You'll Be Doing: Supply Chain Leadership & Planning: Lead the development and optimisation of supply plans, ensuring seamless alignment with demand, customer requirements, and business priorities. 3PL Management & Process Optimisation: Strategically manage third-party logistics partners, enhancing cost efficiency, reliability, and performance. Identify process improvements across logistics, warehousing, and planning to drive operational excellence. Customer Collaboration: Build and maintain trusted relationships with key customers, proactively managing order flows, resolving issues, and aligning supply with demand. Ensure a consistently high-quality customer experience. Systems, Data & Reporting: Own ERP/MRP systems, ensuring accurate and actionable data. Use insights to inform decisions, identify bottlenecks, and continuously improve performance. Team Leadership & Development: Recruit, mentor, and retain a high-performing supply chain and customer service team, fostering a culture of accountability, collaboration, and operational excellence. Who We're Looking For A strategic and commercially astute supply chain leader with a hands-on approach and a proven track record in managing multi-site operations, 3PL partnerships, and customer-focused supply chain functions. Essential Experience: Proven success in supply planning and customer collaboration. Experience managing end-to-end supply chain operations and multi-site teams. Strong ERP/MRP knowledge with data-driven decision-making capability. Commercial acumen with the ability to influence, negotiate, and drive results. Desirable Experience: Exposure to high-growth or complex operations, ideally in consumer goods or fast-moving environments. Experience with 3PL management, inventory optimisation, forecasting, and operational transformation. Personal Attributes: Strategic thinker with a hands-on, results-oriented approach. Exceptional communication and stakeholder management skills. Calm under pressure with a proactive, problem-solving mindset. The role offers a highly competitive salary and benefits package, with hybrid working of three days on-site and two days from home.

Location: South West, UK, GB

Posted Date: 11/13/2025