Service Desk Analyst

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ? My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term basis. The permanent role is to cover evening shifts between 12 noon and midnight so please only apply if you are able to work during these hours. The 6 month Fixed Term Contract is standard day shift. Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote working Management of user administration Mobile device support, including BlackBerry, iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT equipment Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: Previous experience in an IT support role Good analysis and troubleshooting skills of all IT incidents Excellent communication skills with strong customer service focus and good attention to detail Ability to perform well under pressure and use initiative Able to work effectively alone and within your team or project Work in accordance to ITIL processes and procedures Intermediate to advanced skills in Office 365 Technical skills: Microsoft Windows 10, Microsoft Active Directory Microsoft Windows Server File management system e.g iManage MDM solution (Blackberry UEM & Intune) Collaboration Tools (MS Teams, Zoom) CRM software Remote working solutions eg.VPNs and Citrix Building PCs and troubleshooting support issues Highly motivated and willing to continually update knowledge and skill sets Flexibility: may occasionally be required to work evenings and weekends This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap.

Location: Glasgow City, Scotland, GB

Posted Date: 11/13/2025