Tenancy Manager

Tenancy Manager Location: Reading Salary: £28,000 - £35,000 Job Summary We are looking for a Tenancy Manager to deliver high-quality tenancy services throughout the tenant lifecycle, ensuring compliance, clear communication, and a consistently positive experience for residents. You will manage day-to-day tenancy operations, resolve tenant queries, and support smooth mid-term and end-of-tenancy processes. The ideal candidate will be committed to exceptional customer service, an excellent communicator who can adapt their approach as needed, and have a strong understanding of tenancy legislation along with excellent organisational skills. Responsibilities Tenancy Management Administer all aspects of the tenancy lifecycle, including move-ins, renewals, and move-outs. Issue and manage legal notices in line with current legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and tenant communications. Conduct and follow up on mid-term property inspections. Customer Service & Tenant Support Provide responsive and empathetic support to tenants throughout their tenancy. Handle tenant queries and complaints professionally, escalating where necessary. Maintain clear and consistent communication with tenants to ensure a smooth experience. Compliance & Documentation Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Maintain records and systems in line with internal policies and regulatory requirements. Collaboration & Teamwork Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Senior Tenancy Lead in implementing service improvements and operational changes. Liaise with other departments, including Maintenance and Lettings, to ensure seamless tenant journeys. Data & Reporting Maintain accurate tenancy data and contribute to reporting and analysis. Use data insights to identify trends and support service improvements. Skills and Competencies Experience in residential tenancy management or property administration. Strong understanding of UK tenancy legislation and compliance requirements. Possession of or willingness to work towards an ARLA Qualification is desirable. Outstanding customer service skills and excellent verbal and written communication skills. Exceptional organisational and coordination skills. Detail-oriented with a proactive approach to problem-solving. Comfortable working in a data-led environment. A dynamic and driven personality with a strong zeal for the industry. Ability to work autonomously, take informed decisions, and initiate actions. A collaborative team player who can inspire and motivate colleagues. Innovative problem-solving skills with a knack for crafting effective resolutions. Strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling company.

Location: Reading, UK, GB

Posted Date: 11/13/2025