Support Technician – Onsite 5 days – Newcastle upon Tyne

Support Technician – Onsite 5 days – Newcastle upon Tyne Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region. • Provide customer support and perform service desk incident management. • Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. • Provide troubleshooting services for desktops, laptops, printers, and software. • Evaluate new software and hardware solutions. Install and test new software. • Inventory all software and hardware, ensuring the inventory is updated at all times. • Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support. • Perform backup functions, monitor backups, and prepare backup tapes for off-site storage. • Manage IT user documentation. • Undertake training and development to maintain awareness of new and emerging technologies. • Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. 5 days per week onsite required Essential: • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers. • Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities. • Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air; doesn't have to finish things before moving on. • Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks. • Experience with IT Service Desk Support. • Knowledge of Microsoft O365 and Desktop applications. • Knowledge of Enterprise back-up software. • Knowledge of Citrix environment. • Experience working in a highly regulated environment. • Knowledge of Microsoft SharePoint. Click Apply now/contact Lianne, to be considered for the Support Technician – Onsite 5 days role

Location: Newcastle Upon Tyne, UK, GB

Posted Date: 11/13/2025