Site Reliability Engineer

Job Overview We’re PayRetailers, and we offer cutting‑edge payment solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee’s contribution is valued. We’ve got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our Technology team is on the lookout for a new Site Reliability Engineer in Sao Paulo. About the Role Site Reliability Engineers are the guardians of our reliability promise. They deliver a highly reliable, resilient, and cost‑efficient platform that consistently meets business and customer expectations for availability and performance. Responsibilities Increase automation of operational activities to reduce downtime risk, in collaboration with Platform Engineering and Domain Squads. Drive systemic improvements across engineering teams based on incident RCAs and telemetry insights. Implement non‑functional improvements (resilience, performance, reliability) directly in code, with Domain Squads reviewing and approving changes. Promote adoption of SRE best practices across development teams (integration patterns, monitoring, alerting, real‑time tracing). Provide cross‑platform observability capabilities above and beyond what the Domain Squads provide. Investigate issues and incidents and propose/implement changes as deemed necessary. Continuously review logs, metrics, and alerts to identify and/or implement continuous improvements. Design non‑functional test and continuously run them to ensure that we build quality up‑to and including production. Qualifications Proactive attitude, always on the lookout for improvement opportunities. Expert knowledge of Grafana, Application Insights, OpenTelemetry, Prometheus. Experience with non‑functional and production testing. Analytical mindset, being able to connect the dots and establish cause and effect. Software engineering skills in any of .NET 8 (C#), Go, Java, TypeScript. Expert experience with containers and container orchestration platforms. Understanding of APIs and asynchronous distributed software architectures. Working knowledge of AI‑enabled tools like VS Code, Claude Code, etc. Demonstrable experience with applying AI to Site Reliability Engineering. Knowledge with process automation tools like N8N. Working experience with chaos engineering. Benefits Individual development plans Excellent working environment and collaboration ✌️ Private medical insurance covered by the company Meal and Food Allowance Life Insurance Wellhub ♂️ (Gym) EEO Statement At PayRetailers, diversity, equity, and inclusion aren’t just values – they’re fundamental to who we are. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team. J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 11/11/2025