IT Lead - Field Support

IT Lead - Field Support Job at Dana Incorporated Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. Position Summary We’re looking for an IT Lead - Field Support in Rivoli (TO) . Working with the business Collaborates with the business, IT colleagues, and other stakeholders to define detailed requirements, assess impact on existing capability, and develop and present solutions with the aim of creating one global common source. Acts as internal consultant, providing technical guidance and business process expertise on projects, and researches strategic planning matters from a technical or business standpoint. Develops cross‑functional impact assessments related to any functional or technical landscape changes, revisions, or additions. Applies a broad knowledge of various technical functions to accurately anticipate organizational impacts. Strategy & Vision Establishes the Regional Field Support Services strategy together with the relevant stakeholders and implements best practices. Develops and maintains an end‑to‑end vision when designing a solution. Technology Leadership Provides leadership and direction within Field Support Services. Serves as the lead technical resource in the oversight, planning, and implementation of Field Support Services. Facilitates the understanding and utilization of tools that drive information dissemination throughout the organization. Drives the use of appropriate technologies for requested organizational functionality. Provides guidance to project and technical leads on cross‑functional design and architecture issues. Understands the procedures and expected system performance associated with the introduction of new information technologies, seeking ways to collaborate with other IT members to facilitate transitions. Delivery Works with IT and the Business to facilitate program and project execution, supplying resources to work under IT/Business direction to deliver approved programs/projects. Assists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environment. Provides quality, standard End‑User and VIP Services for Dana. Main Responsibilities Act as change leader for benefits across the organization and promote usage to relevant departments. Creating the best possible, consistent user experience by working with the functional Dana IT teams. Determine level of effort for Field Support Services work given a set of requirements, and estimate completion time. Develop or assist in the development of roadmaps for the applications supported within their areas. Ensure adherence to IT policies, procedures, and standards. Provide input for budget planning and track plant‑specific IT requirements in the AOP cycle. Deploy Dana IT standards for hardware, software, and processes. Actively participate in P1/P2 incident calls, communicate plant impact and resolution status, and contribute to post‑event root cause analysis. Direct, organize, and lead projects in the implementation and use of new software tools and systems. Ensure a business perspective on how new technical capabilities will be delivered, including planning around key business cycles and selecting appropriate customers for migration. Facilitate business relationships between all applicable business and IT functions. Lead the day‑to‑day responsibilities of the Regional Field Services team, including Service Desk incident resolution, VIP support services, new‑hire system setup, monitoring and upgrading of desktop applications, and plant and office production outage management. Drive common processes to support the infrastructure in the region and manage metrics to improve IT services. Drive standardization of infrastructure hardware/software in the region using Enterprise Infrastructure standards. Conduct performance management reviews of IT Field Support resources and manage accountability and excellence. Plan and conduct audits of facilities and offices as needed. Troubleshoot tools, systems, and software; performance‑tune related applications. Understand the organization’s strategy for managing and providing information within Regional Field Support Services. Implement patching and hardening to protect Dana’s IT assets from cyber attacks. Develop and maintain a formal description of the Regions Field Support Services. Coordinate IT and business resources to plan, estimate, and carry out systems development programs within time, budget, and quality targets. Comply with all in‑plant safety practices and report any violations or gaps. Gain detailed understanding of plant operations, including manufacturing processes, metrics, products, customers, OT environments, and deployed IT applications. Support major rollouts (e.g., Windows OS upgrades, Office 365, server and hardware refreshes, LAN upgrades, tech debt removal). Maintain accurate inventory of site assets, ensuring updates in Asset and Configuration Management systems. Job Position Requirements Education: Bachelor’s degree required or regional equivalent, preferably in Information Systems, Engineering, Computer Science or Business. 10 years of related professional Dana experience. Experience: 10 years of relevant experience. Language Skills: English (fluent in reading, writing, and speaking); other language skills desirable. Certifications: CompTIA A. Other IT industry certifications (ITIL, PMP, CISA, etc.) are a plus. Additional Skills Excellent analytical, problem‑solving, oral, written, and team‑building skills. Strong technology acumen; familiar with key concepts around data, applications and infrastructure. People management skills; good relationships with team members. Excellent presentation, written and verbal skills. Excellent time management and organizational skills; attention to detail. Availability to travel for some business trips (20‑30%) to Italian locations such as Reggio Emilia, Mestrino (PD), Cavenago (MB), Luserna (TO), Arzignano (VI). Core Competencies Ability to think and act strategically. Can lead and act consistently with the company’s strategy and values. Able to demonstrate strategic problem solving, good decision making and sound judgment. Demonstrates sound business and technical acumen. Ability to build and develop talent. Able to align talent to the company’s strategy. Demonstrates ability to develop self and others. Shows evidence of continuous learning. Demonstrates performance leadership. Ability to demonstrate an effective approach to engagement and problem solving. Able to build trust and engage others. Can build or contribute to an inclusive team environment and demonstrate strong interpersonal communications. Ability to achieve planned results. Demonstrates strong customer focus through planning and actions, acts with initiative and urgency. Shows the ability to be a change leader with adaptability and continuous improvement. Ability to hold oneself and others accountable for results. Demonstrates the ability to leverage all available resources to achieve results. "If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with your profile." We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Please note that as per Dana policy, we do not accept unsolicited resumes from third‑party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Motor Vehicle Manufacturing J-18808-Ljbffr

Location: Luserna San Giovanni, Piemonte, IT

Posted Date: 11/9/2025