Customer Service Specialist

Overview Our colleagues in the Customer Service team of the European Plan & Deliver CoE are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day. Where we need you: Job Title: Customer Service Specialist Department: Plan & Deliver CoE Dedication: Full time Location: Lainate, Via Clerici Serves as the key point of contact for customers, ensuring timely and accurate order processing and delivery in line with service expectations. Supports end-to-end order fulfillment while maintaining strong relationships with internal and external stakeholders. Your core responsibilities at a glance: Manage customer orders from entry to delivery, ensuring accuracy and on-time fulfillment. Act as the main contact for customers on order status, delivery updates, and issue resolution. Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations. Proactively address and resolve service issues, delivery discrepancies, and complaints. Maintain master data and ensure compliance with customer requirements and internal policies. Monitor order KPIs (e.g., OTIF, fill rate) and support root cause analysis for service gaps. Support continuous improvement initiatives to enhance customer experience. Document processes and maintain accurate records in ERP and CRM systems The ingredients of Perfetti Van Melle – is this your flavor? We are Taste Makers in Candy! As the third-largest confectionery company in the world – and the second in Europe – we’re on a journey to become the best in making candy. And we need great colleagues to make that happen. What makes us unique: Empowering – Growth and development opportunities tailored to you. Fun – A family-like culture, team events, and yes… a candy factory! Innovation – Active engagement in topics like health, sustainability, and food safety. Dynamic – With operations in 30 countries and exciting new acquisitions, we’re constantly evolving. The ideal recipe for our new Customer Service Specialist: Required: Bachelor’s degree or equivalent working experience in Customer Service, Logistics, or Supply Chain. 3 years of experience Proficiency in English ERP systems (SAP) CRM tools MS Office Understanding of order-to-cash and logistics processes. Familiarity with supply chain operations and service KPIs. Experience in a B2B environment. We offer: A dynamic, hybrid working environment within our Center of Excellence The chance to make a tangible impact on global supply planning processes Opportunities for professional growth and cross-functional collaboration A culture that values innovation, inclusion, and continuous improvement At Perfetti Van Melle , we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow. Ready to shape the future of sweets? Apply now and help us create even more sweet moments! J-18808-Ljbffr

Location: Lainate, Lombardia, IT

Posted Date: 11/9/2025