Desktop/Laptop Support Engineer

Desktop Support Engineer – Responsibilities and Qualifications As a desktop support engineer, you should be able to act as a single point of contact in front of the customer management. Ensure proper communication and quick. Responsible for Vendor Management. Own and drive day‑to‑day operations for onsite support for laptop and mobility support. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality and security standards defined for the engagement. Language – Local Language Basic English Basic experience in IT industry Good Understanding of ITIL concept & ServiceNow Computer OS/Peripherals troubleshooting. Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling end users incidents and IMAC requests Performing Hardware/Software installation (understanding of deployment tools like SCCM) Desktop/Laptop/Network Printers Management. Basic AV support for conference room & internal events. Deployment of device for field force users with aggressive SLAs Image Deployment using SCCM, Intune Auto Pilot Desktops patch management Laptop AV/endpoint security Management for McAfee. User Data Management (OneDrive, Office 365) Refresh of old asset from Windows 7 to Windows 10. Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Support Queue Management to avoid SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Support the following technologies: Microsoft Office 2010, Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, rack and stack of devices. Performing end to end IMAC activity including packaging, unpackaging, accepting & delivery of client service assets with proper update of inventory database. Client-facing experience with proper interpersonal skills. Experience supporting mobile devices; including configuration and troubleshooting of iPhone, iPad, Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalates to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Manage service requests, software installations, new computer setups, upgrades, etc. Record incident resolutions in the SNOW tool. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting J-18808-Ljbffr

Location: Torino, Piemonte, IT

Posted Date: 11/9/2025