Operations Manager

Key Responsibilities Oversee daily operations across all departments, including housekeeping, guest services, food & beverage, wellness, and programming Coordinate team flow, prioritize tasks, and ensure smooth guest experiences Implement and refine operational systems, SOPs, and checklists for consistency and accountability Manage scheduling, budgets, inventory, and quality control Guide team leads toward operational excellence Translate leadership vision into actionable, day-to-day practices Bridge communication and collaboration across teams Maintain the integrity and harmony of the environment and guest experience Ideal Candidate 5 years leadership experience in luxury hospitality, wellness, retreats, or purpose-driven environments Skilled in building systems and frameworks that support smooth, people-centered operations Emotionally intelligent communicator with cross-functional leadership experience Calm, grounded, and solution-oriented under pressure Tech-savvy, hands-on, and humble team player Deeply aligned with values of sustainability, conscious living, and intentional hospitality Additional Information Full-time, on-site role in Franschhoek, South Africa Legal work eligibility in South Africa required Housing support available for the right candidate Long-term growth opportunity within a pioneering, values-driven hospitality concept

Location: Franschhoek, ZA

Posted Date: 11/7/2025