Service Advisor

Key Responsibilities Customer Interaction & Communication Greet customers professionally and assess their vehicle service requirements. Provide accurate quotations for maintenance and repair work. Clearly explain technical issues and service recommendations in customer-friendly terms. Keep customers informed on progress, timelines, and any cost adjustments. Conduct post-service follow-ups to ensure satisfaction and resolve any concerns. Service Scheduling & Coordination Schedule service appointments to optimise workshop productivity. Liaise with technicians to ensure work is completed efficiently and on time. Confirm availability of required parts before scheduled bookings. Documentation & Record-Keeping Create and manage detailed service orders and repair documentation. Maintain accurate customer and vehicle records, including warranty and service history. Process invoices and payments accurately and promptly. Quality Control & Customer Satisfaction Ensure that all work performed meets the brands high-quality standards. Deliver an exceptional customer experience that builds loyalty and trust. Address customer complaints professionally, escalating when necessary. Product & Service Knowledge Stay informed about the latest vehicle models, features, and service promotions. Promote additional products and services that enhance customer value. Team Collaboration & Reporting Work closely with the service, parts, and sales departments to ensure operational efficiency. Report on service department performance and customer satisfaction trends. Minimum Requirements At least 2 years experience in a service or customer-facing role (automotive dealership experience advantageous). Computer literate (Microsoft Office Suite). Valid drivers license and own transport. A technical qualification will be beneficial. Key Competencies Strong communication and interpersonal skills. Customer service excellence and problem-solving ability. Motivation to achieve results and perform under pressure. Organised, resilient, and team-oriented.

Location: Stellenbosch, ZA

Posted Date: 11/7/2025