Service Advisor

Key Responsibilities Customer Interaction & Communication Welcome customers professionally and identify their service requirements. Provide accurate cost and time estimates for repair and maintenance services. Explain technical details clearly to customers in easy-to-understand terms. Maintain ongoing communication on vehicle status, timing, and costs. Follow up after service completion to ensure customer satisfaction. Service Scheduling & Coordination Schedule and manage service appointments to optimize workshop capacity. Coordinate with technicians to ensure timely completion of services. Confirm that all required parts and materials are available prior to appointments. Documentation & Record-Keeping Create detailed service orders capturing customer concerns and vehicle information. Maintain accurate service histories and warranty records. Manage invoicing and payment processing efficiently and accurately. Quality Control & Customer Satisfaction Ensure service work meets Jaguar Land Rover quality standards. Strive to exceed customer expectations through outstanding service delivery. Handle and resolve customer concerns professionally, escalating where necessary. Product & Service Knowledge Stay updated on new models, features, services, and promotions. Promote dealership products and service offerings to customers where relevant. Team Collaboration & Reporting Collaborate effectively with service, parts, and sales teams. Report regularly on service performance, customer satisfaction, and department efficiency. Minimum Requirements Minimum 2 years experience in a service or sales-oriented role (dealership experience advantageous) Computer literate (MS Office Suite) Valid drivers license and own transport A technical qualification will be advantageous Key Competencies Strong communication and interpersonal skills Customer service excellence Problem-solving and analytical thinking Motivation and goal orientation Self-management and resilience If you are passionate about people, cars, and premium service experiences this is your opportunity to join a respected luxury automotive brand and make your mark in a customer-facing role. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Location: Stellenbosch, ZA

Posted Date: 11/7/2025