TMF Document Specialist

About the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. The TMF Document Specialist is responsible for ensuring the quality of documents in the TMF system. The TMF Document Specialist will accurately identify and process TMF documents in a timely manner and assist in the remediation of document issues with Document Owners/TMF Study Owners or other end users. RESPONSIBILITIES: Process TMF documents received per good documentation practices, TMF readiness criteria and other reference documents o Demonstrate understanding of document types, properties and indexing requirements o Ensure overall TMF quality in terms of document completeness, indexing and scanning accuracy o Process documents in the TMF system(s) within specified timelines, based on document criticality/priority o Communicate document inquiries with responsible users as needed • Liaise with Document Owners, TMF Study Owners and/or other end users to resolve document related discrepancies and issues • Communicate and escalate issues to the TMF Document Specialist Lead and TMF Operations when needed • Contribute to process improvement initiatives and projects that may arise • Can be identified as Subject Matter Expert for TMF process, systems and related tools. EXPERIENCE: Hands-on experience with electronic documentation management systems and/or web based data management systems • Records management experience in a highly regulated environment (preferably clinical research) or experience working with clinical/medical records • Experience/knowledge of ICH/GCP documentation requirements • History of achievement in a customer service role with demonstration of meeting customer needs and concerns. Education •Minimum of a Bachelor’s degree or equivalent We offer a competitive package that includes Life insurance Major Medical Expenses Insurance Minor Medical Expense Insurance Savings Fund 13% Food vouchers 10% 30 days as Christmas Bonus 12 days of vacation in the first year, increasing 2 days as dictated by law. Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals. We need Fluent English

Location: Mexico City, Mexico, MX

Posted Date: 11/7/2025