Customer Complaints Advisor

Customer Complaints Advisor Warwick Permanent Position Hybrid - Monday's and Thursdays WFH We are seeking a highly motivated and experienced Customer Care Agent to join our Customer Outcome Team. This role is pivotal in ensuring regulatory compliance and delivering fair customer outcomes. You will manage complaints, support customer service operations, and contribute to training and development initiatives. Complaints & Customer Outcome Management Investigate and resolve customer complaints within departmental KPIs. Conduct root cause analysis of complaints, including feedback from Trustpilot and social media. Manage complaint-related costs and maintain a root-cause analysis register. Monitor customer interactions Support internal departments with updates on team activity and client developments. Liaise with insurers as needed to resolve issues and improve service delivery. Submit and review KPI reports to inform continuous improvement. Essential Experience & Skills Proven experience in customer service operations. Knowledge of general insurance and working within a compliance framework. Experience in training, coaching, and performance observation. Strong analytical skills and attention to detail. Ability to build rapport with customers, colleagues, and senior stakeholders. Working Hours & Location: Office-based: Tuesday, Wednesday, and Friday Hybrid Work from home - Mondays and Thursdays Working hours: 08:30 AM - 5:00 PM Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Location: Warwick, Warwickshire, GB

Posted Date: 11/6/2025