Customer Sales Administrator

Our established Kirkcaldy based client, require a Sales Administrator to join their Sales and Customer Service team. Reporting into the Inside Sales Manager, you will be supporting the customer service and internal sales teams with order processing, warranty requests, customer enquiries and other administrative tasks. You will ensure the best possible representation of the company, its services, and values at all times and your key duties will include: Being responsible for handling incoming sales enquiries from other team members. Processing to a high level of accuracy. Submitting warranty requests. Being accountable for sales activity and able to switch between roles while maintaining a high standard of customer service. Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members. Manage customer account queries. Processing sales orders quickly and accurately, working in line with company procedures. Keeping the data on the CRM accurate, updating number of machines and customer categories. Assisting both the internal and F2F teams with admin tasks such as updating custom pricing records and processing F2F marketing requests. Being responsible for processing consignment stock orders and transfer requests. Managing all sample product requests. Post daily activity & financial targets into company communication forums. Accurately log cases to record sales order issues. Manage ETA requests from customers with logistics To be suitable for this busy and challenging role you will have the following key skills and experience: Proven Administration experience ideally in a sales related environment Track record of over-achieving targets Ability to upsell and cross sell relevant items where required Familiarity with CRM systems and practices Strong IT skills Building effective working relationships with internal and external customers Excellent customer service and communication skills Ability to multi-task, prioritize, and manage time effectively Ability to work in a fast-paced , challenging environment Strong attention to detail Skilled in negotiation In return you will receive basic salary of up to £32k excellent benefits package. The hours for the role are Monday to Friday and fully office based. Please send CV ASAP for consideration. INDPERM

Location: Kirkcaldy, Fife, GB

Posted Date: 11/6/2025