Business Support Officer

Your new company Working for an independent regulator of social care and childcare, who registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales. This multi-skilled team provides a delivery and frontline customer service team to members of the public, service users and their families and providers. The team also perform the critical function of supporting internal teams to undertake their duties of registration, enforcement and inspection. Your new role Provide a high-quality frontline customer support service, answering and logging calls, providing online support to customers, triaging emails, logging concerns and carrying out a variety of administrative tasks to assist the Connect Support Manager to deliver the functions of the connect team. Undertake a variety of administrative tasks, including completeness checking online applications, notifications and overseeing mailboxes, supporting to support the delivery of functions for the registration and inspection teams. What you'll need to succeed Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases. Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers. Must pass a Basic DBS check. Must be local to Carmarthen or Merthyr as this will be the base office location and there will be requirements to attend the office for training and to deal with post and compliance checks. What you'll get in return £13.45 per hour 6 month role, may be an opportunity to apply for permanent roles. Hybrid working DBS check is covered by the agency. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Location: Merthyr Tydfil, CF47, GB

Posted Date: 11/6/2025