Temporary Client Service Back Office Specialist (F/M) - English, French & Italian

The Moncler Group is looking for a Back Office Client Service Advisor fluent in English , ideally also speaking French and Italian, to join our dynamic EMEA Client Service team based in Paris starting from November 2025 until the end of January 2026 . Our Back Office Client Service Advisor will play a key role in developing a personalized best-in-class service, understanding the needs of Moncler Group clients. Job description : Oversee and process all payment-related requests using our internal tools and accounting systems, including fraud risk assessments, chargebacks, disputes, refund anomalies, ghost orders, and manual refund operations. Lead and monitor investigations in collaboration with our carriers, logistics partners, and warehouse teams, ensuring timely and accurate resolutions. Conduct meticulous quality control checks on customer returns, strictly adhering to our internal procedures and return policy standards. Monitor and analyze customer feedback, identifying recurring issues and proactively suggesting website and process improvements through Jira to enhance the client experience. Requirements: Fluency and sophistication in English is a must have Fluency and sophistication in at least another European language such as French and Italian is considered a real plus Previous first experience in Retail or in a service and Client Service team in the fashion Luxury industry Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages Action-oriented and drive for results, excellent team player Experience with e-commerce back-office activities and/or fraud checks is considered a plus. “Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

Location: Paris, FR

Posted Date: 11/6/2025