Customer Service Engineer

Customer Service Engineer - On-Site in Paris, France Are you a hands-on, technically skilled professional with a passion for laboratory instruments and customer success? Do you thrive in a fast-paced environment where your expertise directly supports scientific innovation? We are looking for a Service Engineer / Customer Support Engineer to join a leading partner in providing high-value laboratory equipment services at one of our major pharmaceutical client sites in Paris. This role is focused on delivering a comprehensive on-site instrument support service, covering maintenance, qualification, diagnostics, training, and technical consultation across a range of cutting-edge laboratory instruments. What You'll Do: As a key member of the on-site technical team, you will: Plan and manage your activity to ensure timely interventions, providing clear visibility to management and clients. Maintain, troubleshoot, and qualify laboratory instruments in strict compliance with quality and safety standards. Execute software and hardware updates, as well as preventive and corrective maintenance protocols. Optimize spare parts management and maintain meticulous records of all interventions. Deliver technical training to colleagues and client staff, sharing your expertise on multi-brand laboratory instruments. Act as a trusted technical advisor, proposing equipment, consumables, and service improvements to enhance client operations. Your Profile: Degree in Chemistry, Biology, Physics, Electronics, or equivalent (Bac2 to Bac5). Experience with laboratory instruments such as HPLC/UPLC, GC, centrifuges, dissolution systems, temperature & humidity measurement devices. Hands-on experience in maintenance, diagnostics, and calibration of laboratory instruments. Comfortable with digital tools (Word, Excel, PowerPoint, Internet, etc.). Strong organization, autonomy, and attention to detail. Excellent interpersonal skills with a professional level of English & French. Team player with a passion for training, problem-solving, and continuous improvement. Why This Role Is Exciting: Work directly on-site with one of the leading pharmaceutical companies, supporting mission-critical laboratory operations. Exposure to a broad range of laboratory technologies and the chance to expand your technical expertise. Make a tangible impact by ensuring the highest standards of instrument performance and client satisfaction. Collaborate in a dynamic, technically driven environment that values initiative, innovation, and continuous learning. If you are motivated by hands-on technical challenges, enjoy providing world-class service, and want to grow in your expertise with sophisticated laboratory instruments, this is your opportunity to join a high-impact team in Paris. Apply today and bring your technical expertise to the forefront of pharmaceutical innovation! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Location: Paris, FR

Posted Date: 11/6/2025