Bilingual Customer Service Representative

Join a dynamic and supportive team where your communication skills and problem-solving abilities will make a real impact. Our client, a leader in the manufacturing industry, is looking for a Bilingual Customer Service Representative (English/French) to join their Support Services and Support Centre team. In this role, you’ll be the main point of contact for store-level partners and internal teams, helping to resolve inquiries, support marketing programs, and ensure exceptional service delivery. What You’ll Do Respond to phone and email inquiries from stores and internal departments, resolving issues quickly and professionally Log interactions accurately in the tracking system and follow up to ensure resolution Identify recurring issues and collaborate on solutions to improve efficiency Participate in team huddles, one-on-one meetings, and ongoing performance discussions Coordinate with internal teams to meet service level expectations Contribute to team success by achieving individual and group performance goals Adhere to company policies and maintain a safe, respectful work environment What You Bring Fluent in English and French (verbal and written) Post-secondary education completed 2 years of customer service experience in a fast-paced or corporate environment Experience with supply chain or logistics processes is an asset Excellent attention to detail and ability to multitask effectively Strong interpersonal and communication skills – professional, clear, and tactful Flexible and adaptable with strong problem-solving and follow-up abilities Proficiency in Microsoft Office, particularly Excel Why You’ll Love It Here Hybrid model – 2 days onsite (Aurora), 3 days remote Competitive salary with bonus potential 3 weeks’ vacation and RRSP matching up to 5% Collaborative and fun team culture (BBQs, events, and team activities) Opportunities for career growth within operations, marketing, and customer support Apply today and become part of a team that values initiative, teamwork, and professional development.

Location: Aurora, Ontario, CA

Posted Date: 11/5/2025