Service and Hospitality Agents

Wait N’ Rest – Toronto Pearson International Airport (YYZ) Job Summary As a Service and Hospitality Agent , you will welcome and assist passengers in Wait N’ Rest smart rooms at Toronto Pearson International Airport. From the front desk check-in to personalized customer service and room care, you will ensure every guest enjoys a safe, comfortable, and excellent experience. Location Toronto Pearson International Airport (YYZ), Canada Openings 25 Schedule Full-time (8 hours per day) Rotating shifts: morning, afternoon, and night One day off per week (weekday or weekend depending on schedule) Compensation Competitive salary in CAD (based on the hospitality/airport market in Toronto) Overtime pay and benefits in compliance with Canadian labor laws Requirements Fluent in English (mandatory) Minimum 6 months of experience in customer service, hospitality, airport, or front desk roles Experience in housekeeping, cleaning, or room maintenance is an asset Basic knowledge of digital tools and guest management systems Legal eligibility to work in Canada Ability to pass background checks and obtain airport clearance for restricted areas Excellent personal presentation and communication skills Flexible availability (rotating shifts, nights, and weekends) Living in Toronto or nearby areas Responsibilities Welcome and check in passengers at the front desk , verifying access to smart rooms Provide professional and personalized customer service during their stay Keep passengers informed about check-in, check-out, and flight connection times Assist with cleaning and preparation of smart rooms and common areas , following health and safety protocols Regularly inspect rest areas to ensure cleanliness, order, and proper functioning Anticipate and manage passenger needs to deliver excellent service Achieve customer satisfaction and sales goals Perform other operational tasks as assigned How to Apply Send your resume to mp.orjuela@waitnrest.com with the subject line: CV – WAITNREST TORONTO AIRPORT

Location: Toronto, Ontario, CA

Posted Date: 11/5/2025