Service Desk Analyst Fixed Term Contract

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance: 23 days annual leave bank holidays, plus flexibility with overtime Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more Training & Growth: Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can’t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click “Apply” below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 11th November 2025 (We may close early due to high demand)

Location: Liverpool, Merseyside,, GB

Posted Date: 11/4/2025