Workshop - Service Controller

Position: Service Controller Job ID: 130/27 Location: Ashford, Kent Rate/Salary: £44,000 - £47,000 £3,000 London Allowance Type: Permanent Benefits: Listed below • Competitive salary (£44,000 - £47,000 £3,000 London Allowance) 3 % annual bonus • 25 days annual leave bank holidays (with an option to purchase up to 5 additional days) • Annual bonus • Laptop and phone • Company rewards platform with retailer discounts • Up to 7% pension contribution • Share purchase plan options • Healthcare benefits (medical, optical, dental, hearing) • Enhanced maternity and paternity packages • Access to wellbeing support, mental health first aiders, and employee recognition schemes HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Service Controller Position Overview As a Service Controller , you will oversee a team of engineers in the heavy plant machinery, power generation, and industrial equipment sectors . You will ensure an excellent customer experience by optimising resources to meet customer needs efficiently whilst maintaining a high standard of service delivery. The role involves managing service operations for mobile and fixed equipment, engines, and power systems , ensuring work is completed safely, on time, and to the highest quality standards. This position is within a world-leading specialist in heavy plant machinery , recognised globally for delivering high-quality equipment and engineered solutions across multiple industries. Duties and Responsibilities of the Service Controller • Understand customer service needs and allocate appropriate resources to ensure effective and timely delivery • Manage the end-to-end repair process — from identifying service requirements through to work order closure and customer invoicing • Maintain consistent, clear communication with customers throughout the service process to ensure satisfaction and build long-term relationships • Plan and schedule engineering resources to meet operational demands using capacity and capability planning tools • Create service quotations up to £3,000 for planned maintenance or repair work when required • Manage and mentor a team of engineers (typically 4-8), conducting regular 1-2-1 reviews and addressing performance issues as necessary • Use customer feedback and key service metrics to drive continuous improvement in service delivery and operational performance • Ensure all work is carried out safely and in accordance with company policies and health & safety regulations • Support the wider service team to deliver business objectives and meet customer expectations Qualifications and Requirements for the Service Controller • Strong background in technical or mechanical engineering • Foundational engineering qualifications are essential; advanced-level qualifications desirable • Minimum of 3 years' experience in a similar technical, service, or engineering control role • Excellent organisational and communication skills • Financial and commercial awareness • Ability to lead, motivate, and support a team of engineers • Proficient with service management or ERP systems (such as SAP or similar platforms) • Strong customer focus with a commitment to delivering exceptional service • Awareness and commitment to health and safety standards This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.

Location: Ashford, Kent, GB

Posted Date: 11/4/2025