Ecommerce Manager - Music Industry

Ecommerce Manager – Music & Merchandise Central London (4 days in-office) Up to £45,000 per year benefits ️ Shopify | Music Industry | Customer Experience We’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They’re looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores. What You’ll Do: Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences Monitor KPIs like traffic, conversion, and customer satisfaction to drive growth Oversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional support Optimise product listings, pricing, and inventory to maximise sales ✅ What We’re Looking For: 3–5 years’ experience in e-commerce, ideally with Shopify Strong operational and analytical skills Experience with customer support tools and direct-to-fan service A passion for music and digital commerce Bonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms Why Apply? Join a creative, fast-paced team at the intersection of music, media, and e-commerce Work in a vibrant central London office (Oxford Circus) 4 days a week Be part of exciting campaigns for some of the world’s most iconic music artists Apply now or message us to learn more.

Location: London,, GB

Posted Date: 11/4/2025