Infrastructure Support Engineer

Infrastructure Support Engineer – Managed Service Provider Location: Hybrid (Home-based weekly visits to Gloucestershire office) Salary: Competitive Bonus Benefits We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach. The Opportunity You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you’ll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you’ll: * Lead on Helpdesk provision and act as a key escalation point. * Troubleshoot and configure networks, firewalls, and Windows Server environments. * Deliver remote and onsite project engineering for clients. * Conduct technical assessments and produce high-quality reports. * Build lasting relationships with clients, becoming a trusted technical partner. What We’re Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: * Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. * Hands-on experience with Microsoft 365, Intune, and Entra ID. * Solid understanding of DNS, DHCP, IP subnetting, and routing. * Knowledge of web filtering and email protection technologies. * Experience in MSP or education environments (desirable, not essential). If you’ve also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You’ll get: * Competitive salary performance bonus. * Hybrid working with home office budget. * 22 days holiday bank holidays, increasing with service (plus your birthday off!). * Electric vehicle salary sacrifice scheme. * Company perks & wellbeing benefits. * The freedom to innovate and a clear path for professional growth. If you’re ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP – we’d love to hear from you

Location: Gloucester, Gloucestershire, GB

Posted Date: 11/4/2025