Assistant Outlet Manager

An opportunity has arisen for an Assistant Outlet Manager to join the summer season 2026 of Jumeirah Capri Palace. The main duties and responsibilities of this role are:Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledgeClosely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering ProceduresMonitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International &, Capri Palace procedures are followedMaintains and actively use a database of customer details/ history and other strategies that assist in guest recognitionAdvises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPsMakes suggestions to increase the market share for the OutletConducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleaguesSupport the Outlet Manager to implement the F&, B marketing plan when requiredDiscusses menus and special requests with the Head ChefAttends and actively participates in the daily F&, B briefings in the absence of the Outlet Manager vetrinabakeca

Location: Napoli, IT

Posted Date: 11/4/2025