Account Handler

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right . We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our corporate team |our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview We are seeking an Account Handler to join our team of Trade Credit insurance specialists based in Swindon. Gallagher Trade Credit operates as a national team with offices in London, Swindon, Birmingham, Manchester, Leeds, and Glasgow, and we proudly rank among the top three brokers in this specialism within the UK. Our Swindon team is a close-knit, supportive, and dynamic group of like-minded professionals, all dedicated to delivering exceptional client service and making a meaningful impact. As an Account Handler, your role will involve supporting your colleagues to meet client needs, achieving both renewal retention and growth targets, and collaborating closely with Regional Account Managers. While prior experience in Trade Credit is not required, as full training will be provided, some experience within the insurance industry would be advantageous but is not essential. What is crucial, however, is your ability to work effectively within a team and manage deadlines efficiently, as our clients rely on swift responses to support the smooth operation of their businesses. How you'll make an impact Assist in the Management of a portfolio of clients, ensuring their Credit Insurance needs are met effectively and efficiently Handle policy renewals, ensuring timely and accurate processing Process mid-term adjustments (MTAs) and policy endorsements as required Identify and act upon new-business opportunities, use sound judgement to recommend them if appropriate Respond to client queries promptly and professionally, providing exceptional customer service Collaborate with internal teams to ensure smooth and seamless service delivery Develop and maintain strong relationships with clients, insurers, and other stakeholders Stay updated with industry trends, regulations, and product knowledge Assist in the development and implementation of client retention strategies Provide support to the Account Executives and other team members as needed About You Previous experience in a similar role, preferably within the insurance industry, would be ideal Any exposure to the insurance industry across different roles is advantageous Strong organisational and time management skills, with the ability to prioritise tasks effectively Excellent communication skills, both written and verbal, with a professional telephone manner Self-motivated and driven, with a strong desire to succeed Ambitious and eager to learn and grow within the organisation Demonstrates a high level of professionalism and ethical conduct Eligible to work in the UK LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Location: One Gloucester Street Station Square, SN1 1GW, GB

Posted Date: 11/3/2025