Customer Service Specialist in Verona

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000 monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers. Job Description Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Full‑Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high‑quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Working with customers daily to sustain and improve business relationships. Asking probing questions to identify customer issues or concerns. Ensuring accurate account maintenance and updating of account information. Using next call avoidance technique to mitigate future questions. Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers. Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Handling basic de‑escalation of customer situations by following our customer complaint resolution policy. Sending copies of statements and invoices to customers, as well as performing soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Supporting the set‑up of new customer accounts. Meeting or exceeding minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a citizen or permanent resident of the United States, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits Pay: From $16.50 per hour. Medical, Dental & Vision Company provided STD, LTD, Life, & AD&D Flexible Spending Account (FSA) Health Savings Account (HSA) 401(k) with company match Paid Time Off (PTO) Employee Stock Ownership Plan (ESOP) Wellness Program Parental Leave Benefit Tuition Reimbursement Employee Referral Program Propane Discounts If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move. J-18808-Ljbffr

Location: Verona, Veneto, IT

Posted Date: 11/3/2025