Customer Service Representative (senior)

Functieomschrijving As a Customer Service Representative, you are the face of our company. You are the first point of contact for customer bookings and inquiries, ensuring clear and proactive communication. With your customer-focused mindset and attention to detail, you help deliver an outstanding client experience. Then a dynamic player in container shipping has the challenge for you! what we offer Informele en collegiale werksfeer 36 a 40 uur op basis van ervaring! Proefperiode, daarna direct op contract Poortugaal Interne trainingen inwerktraject who are you You're a commercial talent with a "getting things done" mentality. You're results-driven, customer-focused, and work in a structured manner, even in a dynamic environment. You also possess: MBO / HBO working and thinking level. Proven senior customer service support experience. Excellent communication skills in both Dutch and English. Ability to understand and improve end-2-end processes. Data-driven approach with experience in Power BI or comparable tools. Enjoys working in an informal office environment. Hands-on mentality. what will you do Together with a team of experienced colleagues at home and abroad, you'll ensure our customers are more than satisfied! You'll be constantly on the move and actively contribute to our success by: Manage the customer service team and daily operations, including booking administration and related tasks. Serve as the main contact for customers, proactively communicating schedule changes and handling urgent requests. Collaborate closely with internal teams to ensure seamless and reliable service delivery. Build and maintain strong relationships with (key) clients, informing and managing booking patterns. Ensure data quality by updating customer portals and managing additional costs, addresses, and changes throughout the transport process. where will you work Our Rotterdam headquarters has nearly 50 dedicated colleagues. Our company culture is characterized by the typical Rotterdam mentality: "Stop talking, get things done!" Together, we're committed to achieving our ambitions! job application Reageer direct! Of bel ons voor meer informatie! Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. Sollicitatieprocedure Je maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrondt bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!

Location: Poortugaal, 3176PD, NL

Posted Date: 11/2/2025