Customer Service

Position: Customer Service Representative Location: Saint-Laurent Salary: $55K (based on experience) benefits! Schedule: Monday to Friday 9 - 5 pm (37.5 hours/week)Our client, a leading manufacturer, is looking for a Customer Service Representative to join their team in Saint-Laurent. This is a great opportunity to be part of a motivating work environment focused on collaboration, quality, and growth. In this role, you will primarily manage customer inquiries via email, with occasional phone support. It's ideal for someone who enjoys problem-solving, staying organized, and knowing when to escalate issues.Responsibilities: - Serve as the first point of contact for customer inquiries via email and phone, providing professional and timely support- Understand customer needs and deliver clear, accurate guidance or solutions- Recognize when issues require escalation and route them to the appropriate team members- Keep thorough records of interactions and follow internal procedures- Work closely with internal teams to ensure information shared with customers is correct and consistent- Anticipate potential issues and resolve them proactively- Follow up with customers to confirm satisfaction and closureMust have: - At least 2 years of experience in a customer service or call center role- Comfortable handling phone interactions and actively listening to customer needs- Creative problem-solving skills and a pleasant personality - Strong communication skills - Able to juggle multiple tasks, prioritize effectively, and stay organizedTo apply, please send your resume to Hannah Tiongson at hannah.tiongson@quantum.ca.REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers: AP-2000158 & AR-2000157

Location: Montréal, Quebec, CA

Posted Date: 11/2/2025