Agent, Dealer Support Services ( Remote)

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.So, if you're looking to do what you love, we could be a perfect match.Reporting to the Dealer Services Supervisor, the incumbent is responsible for receiving and resolving all incoming inquiries from the Dealer Services Department for the RONA. They will be required to work closely with dealers and suppliers at a national level. They will also be responsible for supporting and training dealers on various programs and tools.Your Role Be the key point of contact between dealers, area managers, and various departmentsRespond and track all dealer phone calls/inquiries with respect to items (i.e. substitutes, descriptions, packaging, recalls, complaints on quality, warranties, credit notes, allowances, pricing strategies)Respond and track all dealer phone calls/inquiries with respect to orders (i.e. special order, regular order, urgent order, internal requisition, employee orders, cancellations)Support dealers with respect to tools available to them (eRona, eCat, Zone RONA, Rona.ca, Leaning and Talent centre, My online orders, My online store information and Self-Service portal), special projects, programs, and the annual RONA and Ace Canada Buying ShowEnsure posting and dealer support for SOPC (Special Order Price Guide), flyer mock-ups, and other filesCommunicate all relevant information that can help achieve targetsExecute all other tasks associated with the positionThe qualifications we are looking for ·Ability to communicate in both French and English (impeccable verbal and written skills), requiredImpeccable customer service skillsGood knowledge of core items, requiredOrganisational and planning skillsAutonomy, resourcefulness and creativity in the proposed solutions; approach focused on dealer satisfactionAbility to work under pressureTeam playerProficiency in MSOffice (Word, Excel, PowerPoint)Knowledge of Sidma, E3, an assetAvailability from 11 AM to 8 PMBy joining the RONA family, you'll enjoy many benefits, such as:A childcare centre that can accommodate up to 78 childrenA cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stationsElectric car charging stationsA fitness centre, sports activities, and showersExclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)Benefits: retirement savings plan, annual bonuses, student incentive program, etc.Career growth opportunities within the companyAn inclusive and safe working environmentPromotion of work-life balanceAn employer that's involved in the communityAnd much more!If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Location: Boucherville, Quebec, CA

Posted Date: 11/2/2025