Customer Success Manager, Brazil

Overview Join to apply for the Customer Success Manager, Brazil role at Panaya . Panaya is a leading provider of ERP and CRM Change Intelligence and Smart Testing solutions. Our SaaS platform empowers enterprises to accelerate change implementation while minimizing the time, cost, and risk across business applications like SAP®, Oracle® EBS, and Salesforce.com. Panaya provides deep insights and automation that enable organizations to identify dependencies, accelerate testing, and ensure business continuity. With Panaya, companies gain the confidence to evolve and innovate rapidly. Recognized by DUNS 100 as one of Israel’s top Hi-Tech companies to work for in 2024, Panaya has also been honored by Gartner and Forrester for its market leadership and innovation. What Will You Do? As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will ensure customer satisfaction and account health, strengthen the ongoing relationship by providing top-quality technical services, and work to renew, expand, and upsell within your portfolio. The portfolio will mostly include accounts from Brazil and will require native level Portuguese. Your primary goal will be to retain and grow accounts in your portfolio. Key Responsibilities Be the face of Panaya to customers while representing their interests internally with other Panaya teams Lead all aspects of customer account management including renewals, expansion, and upsell opportunities Guide the customer journey with Panaya from onboarding through methodology consulting and best practices Build strong relationships as a trusted advisor with clients at various levels Promote product updates and adoption, identify opportunities to showcase Panaya use cases, and help customers leverage value Advocate for customers within the company Maintain technical expertise on product capabilities, use cases, and best practices Support clients and prospects with expertise on different tool-related questions Requirements Fluency in English is required Fluency in Portuguese is required At least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership role Experience as a Customer Success Manager or Technical Account Manager for SaaS enterprise software in a DevOps context is preferred Excellent verbal and written skills with strong communication, presentation, and interpersonal abilities in a direct client-facing role Ability to manage high-pace sales processes and multiple customer accounts Knowledge of the software development life cycle and DevOps; certifications like PMP or SAFe are preferred Customer service and technical support abilities, strong analytical and problem-solving skills, professionalism, attention to detail, and self-motivation Business orientation and analytical thinking Ability to work in a dynamic, cross-functional, team-based environment Ability to communicate and negotiate with C-level executives and procurement/contracts teams Experience in SAP development is a plus Submit Your Resume Please submit your resume in English. Additional Information Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Software Development J-18808-Ljbffr

Location: Brazil, BR

Posted Date: 11/2/2025