Technical Account Mgr

Join to apply for the Technical Account Mgr role at Fortinet . Job responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education, deliver knowledge transfer like webinar or workshops Software recommendation, conduct bug scrub reports Upgrade testing in a lab environment: perform tests to upgrade customer devices and provide a report Develop best practice deployment and troubleshooting methodology documentation Follow up technical cases and manage expectations until closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects Conduct quarterly reports for managed accounts Work closely and provide direct technical email and phone support to customers in the LATAM Region Analysis of support requests, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job skills and qualifications Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experience Exceptional customer service orientation and strong communication skills Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Proficient with MS Word, PowerPoint, and Excel Scripting and Windows Server app experience Willing to travel Advanced English level Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Computer and Network Security J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 11/2/2025